We will do our best to get your order out in the post within 5 days of receiving it. Certain specified items are prepared to order and may take longer to ship. We ship all UK orders using Royal Mail Signed for 2nd class. International orders are shipped using Royal Mail International Tracked & Signed.
Once you purchase a course, you will be sent details to be able to connect to the Zoom session. In case you are unable to attend the course you have purchased, courses can be refunded until 3 days before the first session.
We do hope that you are very happy with your purchase. If you are not, then please get in touch. We are happy for you to return items within 14 days as long as they are in their original condition. Once we receive your items we will issue a refund within 7 days. All refunds exclude postage costs.
If for any reason you should not receive your order within 28 days, please contact us and we will do everything we can to either reimburse you or provide you with the same item/s again.
If your product is damaged in the post, please notify us immediately and keep hold of the product and packaging. We will then advise you on the best course of action but will require a photo of the damaged item to claim compensation from the shipping provider.